Privacy Policy
Effective Date: August 20, 2026
SHANE'S COMPUTER REPAIR LLC (hereinafter referred to as "we") attaches great importance to the protection of user information and privacy. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our official website and use our applications and related services, as well as your legal rights in relation thereto.
This Privacy Policy applies to our official website, applications and related services provided by us. We may update this Privacy Policy to reflect changes in product features, service offerings or business arrangements, so as to ensure its content is true, accurate and consistent with actual practices.
1. Scope of Application
This Privacy Policy applies to the following scenarios:
- When you access, browse and use our official website;
- When you download, install, access or use our application products;
- When you contact us through our official website, support email, feedback submission or other channels;
- Other scenarios related to our product operation, technical support and service maintenance.
This Privacy Policy does not apply to websites, applications, platforms or services independently operated by third-party providers. For third-party services, please refer to the privacy policies, terms of service or relevant statements published by such third parties.
2. Information We May Process
To ensure the normal operation of our website and applications, safeguard service security, improve product stability and enhance user experience, we may process limited information according to actual functional and service requirements. Such information may include part of the following categories:
Device or Other Identifier Information For example, device-related identifiers, application-instance identifiers, or other technical information used to identify application installation instances and support stable service operation.
Application and Performance Information For example, crash logs, diagnostic data, operational status information, performance metrics, and other technical information relevant to application stability, compatibility and troubleshooting.
Information You Voluntarily Submit For example, email addresses, contact details, problem descriptions or other content you provide voluntarily when submitting feedback, making inquiries, conducting business communications or seeking customer support.
Information Directly Related to Specific Features In certain circumstances where it is genuinely necessary for a feature or service, we may process information directly associated with such feature. We always adhere to the principles of lawfulness, necessity and proportionality, and will not collect information irrelevant to product functions.
3. How We Use Information
Our primary purposes for processing information include:
- Ensuring the normal operation of our website, applications and related services;
- Identifying, analysing and fixing program errors, operational anomalies, crashes, freezes or compatibility issues;
- Maintaining product stability, security and service reliability;
- Responding to your inquiries, feedback, comments or service requests;
- Optimising product features, interface experience and service quality;
- Complying with obligations under applicable laws and regulations, resolving disputes and protecting legitimate rights and interests.
We use information only within a reasonable and necessary scope relevant to our products and services, and will not use information for purposes unrelated to our actual business scenarios without valid legal grounds.
4. Sources of Information
Information we process is generally obtained in the following ways:
- Necessary technical information automatically generated by the system when you use our website or applications;
- Information you actively submit to us;
- Necessary information provided by relevant technical services for product operation, analytics, maintenance or security protection.
5. Information Sharing and Disclosure
We value information protection and will not sell your personal information.
We may share or disclose relevant information within necessary scope under the following circumstances:
- Where it is necessary to support product operation, technical maintenance, issue analysis, security assurance or infrastructure services, we may entrust relevant service providers to process limited information;
- Where disclosure is required by laws and regulations, judicial proceedings, administrative authorities or competent institutions in accordance with law;
- To protect the safety and legitimate interests of our website, applications, users or the public, and to prevent illegal conduct, fraud, abuse or security risks;
- In the event of a merger, restructuring, asset transfer or similar arrangement involving business succession, we may process relevant information on lawful and necessary grounds.
For service providers entrusted to process information, we require them to observe confidentiality and data-protection obligations within reasonable and necessary boundaries.
6. Information Retention Period
We retain information only for the period necessary to achieve the purposes set out in this Privacy Policy. The retention period is determined based on factors including product-operation requirements, troubleshooting cycles, service-support needs, legal obligations and dispute-handling requirements.
When information is no longer required for retention purposes, we will delete it or subject it to anonymisation or de-identification according to actual circumstances.
7. Information Security Protection
We adopt reasonable administrative, technical and organisational measures to prevent unauthorised access, disclosure, alteration, loss or misuse of information. Such measures may include access-permission control, data minimisation principles, technical monitoring, security maintenance and internal governance mechanisms.
Please understand that the internet environment is not absolutely secure, and no transmission or electronic-storage method can guarantee 100 % security. Nevertheless, we will continuously improve our security safeguards to strive to protect your information.
8. Minors’ Protection
Our website and applications are intended for general users and are not primarily directed at minors. We do not knowingly collect information from minors below the legally-prescribed age threshold. If a guardian believes that a minor has submitted information to us without authorisation, please contact us promptly; we will handle the matter in accordance with law upon verification.
9. Your Rights
Subject to applicable laws and regulations, you may exercise rights including access, rectification, erasure, restriction of processing, complaint-filing and reporting. If you have questions concerning the processing of your information or wish to exercise your rights, you may reach us via the contact details specified in this Privacy Policy. We will process your request upon verification in accordance with applicable law and practical conditions.
10. Updates to this Privacy Policy
We may update this Privacy Policy in response to changes in product features, service offerings, business arrangements or legal requirements. The updated version will be published on our official website or relevant pages and shall take effect upon publication date. Where updates materially affect your rights and interests, we will take appropriate measures to notify you within reasonable limits.
11. Contact Us
If you have any questions regarding this Privacy Policy, relevant information-processing activities or your rights, please contact us via:
Developer: SHANE'S COMPUTER REPAIR LLC
Contact Email: [email protected]