Privacy Policy
Last Updated: May 2026
SHANE'S COMPUTER REPAIR LLC ("we" or "our Company") deeply values your personal privacy. This Privacy Policy is designed to clearly and transparently explain how we collect, use, disclose, store, and protect your personal information when you access and use our website, applications, and related services (collectively referred to as the "Services"). Please carefully review this Privacy Policy before installing, accessing, or using our Services in any way. By using our Services, you indicate that you fully understand and agree to all terms and conditions of this Policy. Your access to and use of the Services are also governed by this Privacy Policy and the applicable Terms of Service.
We reserve the right to modify this Privacy Policy at any time. Modified policies will be posted on this page. Please check this page regularly to stay informed of the latest privacy protection measures. If there are material changes to this Policy, we will notify you by posting a notice in a prominent location or by sending you a direct notice before the changes take effect, making reasonable efforts to ensure you are aware of the relevant changes.
How We Collect Your Information
The type of information we collect depends on the Services you use and how you use them.
Information You Actively Provide to Us: When you register an account, submit a service request, fill out a form, or communicate with us, you may be required to provide us with the following personal information: email address, username, real name, phone number, and account password. This information is voluntarily provided by you for the purpose of establishing and maintaining your service account.
Information We Automatically Collect When You Use Our Services: When you access or use our Services, we may automatically collect technical information related to your device, including but not limited to device hardware model, operating system type and version, IP address, browser type and version, screen resolution, etc. We use Cookies and similar technologies (such as pixel tags, local storage, etc.) to provide and measure the effectiveness of our Services, deliver advertisements, and enhance your user experience. These technologies also include analytics, advertising, anti-cheat, and anti-fraud technologies.
Use and Disclosure of Personal Information
We are committed to maintaining your trust in us and want you to fully understand under what circumstances and with whom we may share the information we collect.
Authorized Third-Party Vendors and Service Providers: We may share your personal information with third-party vendors and service providers who provide various business services to us, such as companies offering data analytics, technical support, and customer service. These third parties must comply with our data privacy and security requirements and may only use your information to the extent necessary to provide services to us.
Affiliates: We may share your personal information with our affiliates for unified service management and operations.
Business Transfers: In connection with significant corporate transactions, such as the sale of a website, merger, consolidation, asset sale, initial public offering, or in unlikely bankruptcy situations, we may share your personal information.
Legal Requirements: We may disclose your personal information in response to subpoenas, court orders, legal proceedings, law enforcement requirements, litigation dispute resolution needs, or requests made by administrative agencies in accordance with the law, or to protect and defend the rights, interests, and safety of SHANE'S COMPUTER REPAIR LLC, its affiliates, users, or the public.
With Your Consent: Based on your explicit consent, or for other purposes disclosed to you at the time of collecting personal information, we may share your personal information.
Information Retention
We generally retain personal information for as long as necessary to fulfill the purposes for which we collected it, including meeting any legal, accounting, or reporting requirements, establishing or defending legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the quantity, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
When we no longer need the personal information we have collected about you, we may delete, anonymize, or isolate it so that it cannot be further processed.
Special Note: If you post a comment on our website, the comment and its metadata will be retained indefinitely. This allows us to automatically recognize and approve any subsequent comments without holding them in a moderation queue.
Your Rights
In accordance with relevant U.S. laws, regulations, and standards, as well as general practices in other countries and regions, we guarantee that you may exercise the following rights regarding your personal information:
(1) Access Your Personal Information: You have the right to access your personal information, except as provided by law.
(2) Delete and Correct Your Personal Information: If you discover that our collection or use of your personal information violates laws, administrative regulations, or mutual agreements, you may request that we delete it. If you find that the information we collected about you is incorrect, you may also request that we correct it. Please contact us through the contact information listed in this Policy.
How We Protect Your Information
The security of your personal information is very important to us, but please understand that no method of Internet transmission or electronic storage is 100% secure. We will maintain appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of our Services and related data.
Third-Party Services
Our applications, websites, and Services may contain advertisements or links to third-party services and websites. If you click on these links (including advertisements), you will be directed to the third-party service or website of your choice. If you visit a third-party website or use a third-party service, you should review the privacy policy of that service or website, as your use of third-party websites or services is governed by their privacy policies.
Children
This Service is not intended for use by anyone under the age of 13. If you are a parent or guardian of a child and you believe that we have collected the child's personal information in a manner prohibited by law, please contact us. If we learn that we have collected a child's personal information through the Services without obtaining parental or guardian consent as required by law, we will delete such information in compliance with applicable legal requirements.
Contact Us
If you have any questions about data protection, or if you have any requests regarding personal data, we encourage you to first contact us through game support, or [email protected] so that we can respond to you more quickly.
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